The Essential Rules of the NDIS Code of Conduct for WorkersThe Essential Rules of the NDIS Code of Conduct for Workers

Definition of NDIS Code of Conduct for Workers

The National Disability Insurance Scheme (NDIS) is an Australian Government initiative that provides support and care for people with a disability, their families and carers. It is important that workers providing services to NDIS participants understand the NDIS Code of Conduct. This code sets out the expectations of those providing services under the scheme.


The NDIS Code of Conduct for workers outlines how workers should treat participants, their families and other providers involved in delivering services. It also outlines how workers should manage conflicts, complaints and disputes that may arise during service delivery. Workers who breach the code can face disciplinary action or legal proceedings as a result, so it is important they understand what is expected of them when working with NDIS participants.

Workers must: 

  • Respect all individuals’ rights to privacy, dignity and respect; 
  • Act courteously at all times; 
  • Listen attentively to participant’s needs; 
  • Provide clear information about available services; 
  • Offer reasonable adjustments where needed; 
  • Respect cultural diversity and promote inclusion; 
  • Follow any relevant laws regarding disclosure or confidentiality issues;
  • Make decisions in accordance with best practice principles that are consistent with an individual’s goals or best interests.


Responsibilities of NDIS Code of Conduct for Workers

The National Disability Insurance Scheme (NDIS) is an important part of the Australian government’s commitment to providing quality care and support for people with disabilities. The NDIS Code of Conduct for Workers outlines the duties and responsibilities that workers must adhere to in order to effectively work within this system.


The NDIS Code of Conduct for Workers sets out three main principles that all workers must abide by: respect, safety, and trust. Respect requires that all workers treat clients with dignity and respect their right to privacy, autonomy, self-determination, and independence. Safety requires that all workers ensure a safe environment free from abuse or neglect while providing a therapeutic service or assistance. Trust requires that all workers act honestly at all times when dealing with clients in accordance with the NDIS Code of Conduct for Workers.


In addition to these overarching principles, the code also outlines specific expectations regarding behavior and professional conduct when working within this system. This includes maintaining appropriate boundaries between client-workers relationships; avoiding any type of discrimination or harassment; acting responsibly at all times; promoting positive outcomes for clients; maintaining confidentiality; adhering to relevant legislation or regulations; reporting any concerns about potential harm or risk to a client as soon as possible; responding appropriately if harm does occur.


Prohibited Behaviour Under the NDIS Code of Conduct for Workers


The National Disability Insurance Scheme (NDIS) was created to improve the quality of life for Australians living with a disability. The NDIS Code of Conduct sets out standards of behavior that all NDIS workers must comply with in order to ensure the safety and wellbeing of people receiving services under the scheme.


Prohibited behaviors under the NDIS Code of Conduct are those that are not appropriate and could lead to harm or distress for service users. These include: 


  • Discriminatory behavior towards participants or other workers, including any form of harassment or bullying. 


  • Physically abusing, neglecting, financially exploiting or neglecting a participant’s rights. 


  • Sharing confidential information about participants without their consent. 


  • Unprofessional conduct such as inappropriate language or making offensive comments about a participant’s age, race, gender identity, sexuality or religious beliefs. 


  • Failing to report serious incidents when required by law. 


  • Making false statements about participants in order to gain access to their private information or funds from the NDIS. 


It is important for workers who provide services through the NDIS to abide by these standards at all times and take responsibility for their actions if they fail to do so; breaches of conduct.

Reporting Breaches to the NDIS Code of Conduct for Workers

When it comes to protecting the integrity and security of the National Disability Insurance Scheme (NDIS), all workers must adhere to a strict code of conduct. This includes reporting any breaches or violations that they observe while delivering NDIS services, as well as any illegal or unethical behaviors they witness. 

Under the NDIS Code of Conduct for Workers, it is mandatory for all workers to report any breaches or issues related to service delivery and compliance with the NDIS Quality and Safeguards Commission’s requirements. A breach may include but is not limited to: inappropriate behavior towards clients; failure to follow safety protocols; providing false information in documentation; misuse of funds; and other non-compliance activities. 

All workers must report these issues promptly by submitting an incident report form through their designated portal, which can be accessed online. The form should contain detailed information about what happened, when it happened, who was involved and how the issue was resolved (if applicable). All reports submitted by workers must be treated confidentially and will be investigated thoroughly by relevant authorities.  

It is important that all NDIS workers understand their obligations under the Code of Conduct for Workers and take appropriate action if they witness a breach or violation occurring in their workplace. 

Compliance Monitoring and Enforcement Procedures


In today’s business climate, compliance monitoring and enforcement procedures are essential for organizations to ensure long-term success. Compliance monitoring is the process of examining and evaluating a company’s operations and practices to ensure that they adhere to laws, regulations, and industry standards. Enforcement procedures then take these findings into consideration in order to properly address any violations.

When it comes to compliance monitoring, companies generally use a combination of internal audits, employee training initiatives, third-party evaluations, risk assessments and other methods. Internal audits help assess the effectiveness of current policies and procedures while employee training can provide employees with the information they need on applicable regulations or corporate policies. Third-party evaluations can be used as an outside assessment tool that provides valuable insight into a company’s compliance practices from an unbiased source. Risk assessments also help identify areas where potential noncompliance issues may exist as well as provide recommendations for improvement opportunities.

When it comes time for enforcement procedures companies must have established protocols in place in order to properly address any identified violations or weaknesses found during the compliance process. Depending on the scope of violation or weakness discovered during the audit process there are several different forms of corrective action that may be taken such as issuing notices of violation with instructions for correcting deficiencies within a certain extent.


The NDIS Code of Conduct for Workers sets out clear expectations and guidance to ensure that participants in the NDIS receive respectful, safe and quality services. It provides a framework of principles, values and standards to guide workers in their interactions with participants. This Code is an important tool that helps to promote better outcomes for workers and the people they support. By following the Code, workers can help create an environment where everyone is treated fairly and with respect.